Below is some helpful information for shoppers to know about shopping at CVS.
Do shoppers need to ask for tax exemption?
No, CVS orders are not tax-exempt.
Can shoppers use self-checkout at CVS?
No, CVS would like shoppers to use a checkout lane with a store attendant.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription*/behind the counter medication, toll passes, quantity or age-restricted items, or gift cards from CVS.
*Note: CVS Prescription Delivery is available to certified shoppers in select metros.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Should shoppers use a rewards card at checkout at CVS?
Yes. Shoppers should present the Shipt HQ phone number (205) 502-2500 to the cashier at checkout.
Starting on 1/11, there will be an in-app barcode to scan instead of giving the Shipt HQ phone number at checkout.
Can shoppers use CVS rewards bucks from my CVS transactions?
No. Shoppers should not be using any rewards gained through Shipt transactions. Keep in mind that all store receipts belong to Shipt and should not be used for personal rewards programs.
Can items be returned?
Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: CVS has the right to accept or refuse returns for any items.
To complete a return for a CVS order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return
- Email the picture to support@shipt.com
What should shoppers do if a member has an issue with their order from CVS?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or 205.502.2500 to get assistance with the issue — the support team will be happy to help!
How are bag fees handled at CVS?
In some metros, laws require a fee for any bags used at checkout. If shoppers are in one of these metros, they will be prompted to enter a bag fee.
After processing the order, go ahead and take a photo of the receipt and upload it to the app.
Bag fees are generally found on the store receipt. If you cannot locate them, ask your cashier for the total amount that was charged. Enter that total and continue processing the order. If you did not need to purchase bags for the order, simply put the fee total as $0 and finish processing the order.